Claims returned process : using our values to improve the service
Boardman, ErikaNorton, Derek R.Miller, Ryan J.
1 online resource
Through collaboration among Collections Maintenance, Circulation, and Technology and Digital Strategies, an online Claims Returned Form was established and has drastically improved the process for claims returned items. Featuring a unique API component, the online form is user friendly and efficient for both patrons and staff members. The result is an enhanced library service experience.
J. Murrey Atkins Library (University of North Carolina at Charlotte)
Library scienceAcademic librariesLibrary circulation and loans