Exploratory And Confirmatory Analyses Of A Hospital Employee Satisfaction Survey

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Redden, K. (2009). Exploratory And Confirmatory Analyses Of A Hospital Employee Satisfaction Survey. Unc Charlotte Electronic Theses And Dissertations.
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Abstract

This study explored the factor structure of a 22-item survey developed to measure employee satisfaction in a healthcare setting. The purpose was to determine if a homegrown survey possessed factors known to measure employee satisfaction. First an exploratory factor analysis (EFA) was conducted, then using a different dataset, the EFA results were examined using confirmatory factor analysis (CFA). A total of 2,216 employees were administered the survey, and the respondents were randomly divided into two samples, one for use with the EFA and the second sample was used for the CFA. Results from the EFA suggested two factors were present. The factors were measuring (a) satisfaction with management and (b) intrinsic satisfaction. The CFA results supported the findings of the EFA. The findings suggested the internally developed survey did not measure a large array of satisfaction indicators as one would hope; however, its use is appropriate if the intended scope and/or purpose are recognized. Implications of these findings and further research are discussed.

Details
Author

Redden, Kenneth

Title

Exploratory And Confirmatory Analyses Of A Hospital Employee Satisfaction Survey

Physical Description

1 online resource (110 pages) : PDF

Date

2009

Degree Granting Institution

University of North Carolina at Charlotte

Abstract

This study explored the factor structure of a 22-item survey developed to measure employee satisfaction in a healthcare setting. The purpose was to determine if a homegrown survey possessed factors known to measure employee satisfaction. First an exploratory factor analysis (EFA) was conducted, then using a different dataset, the EFA results were examined using confirmatory factor analysis (CFA). A total of 2,216 employees were administered the survey, and the respondents were randomly divided into two samples, one for use with the EFA and the second sample was used for the CFA. Results from the EFA suggested two factors were present. The factors were measuring (a) satisfaction with management and (b) intrinsic satisfaction. The CFA results supported the findings of the EFA. The findings suggested the internally developed survey did not measure a large array of satisfaction indicators as one would hope; however, its use is appropriate if the intended scope and/or purpose are recognized. Implications of these findings and further research are discussed.

Genre

doctoral dissertations

Subjects--Topics

Management

Degree

D.Ed.

Keywords

Healthcare
Retention
Satisfaction
Survey

Subject Area

Educational Leadership

Advisor(s)

Flowers, Claudia

Committee Members

Lyons, James
Kim, Do-Hong
Jernigan, Irocus

Degree Note

Thesis (D.Ed.)--University of North Carolina at Charlotte, 2009.

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Rights Holder Information

Copyright is held by the author unless otherwise indicated.

Identifier

Redden_uncc_0694D_10047

Permalink

http://hdl.handle.net/20.500.13093/etd:547