THE IMPACT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PERFORMANCE: A KNOWLEDGE MANAGEMENT PERSPECTIVE
1 online resource (221 pages) : PDF
University of North Carolina at Charlotte
Supply chain management has become an increasingly important management tool to help organizations improve their business operations. Although information and communication technologies have been used extensively in supply chains, there is a lack of systematic evidence regarding the mechanisms through which IT creates value. Furthermore, as supply chain objectives are going beyond operational efficiency towards pursuing higher-order goals, such as understanding the market dynamics and discovering new partnering arrangements to provide greater customer value, the capabilities that are needed for supply chains to sustain their competitive advantages need to be well understood by researchers and practitioners. To fill this gap, this research investigates the effects of the supply chain's collective knowledge management capability on the supply chain performance. Drawing from the resource-based view of the firm and the relational view of firm's competitive advantage, this dissertation proposes a framework of supply chain IT capability as facilitating/inhibiting the supply chain's knowledge management capability. First, an empirical study using survey-based data collection was conducted. Second, a simulation model was built to investigate the mechanisms through which IT-enabled knowledge management activities affect firms' long-term knowledge outcome.
INFORMATION TECHNOLOGY CAPABILITYKNOWLEDGE MANAGEMENT CAPABILITYRELATIONAL CAPABILITYRESOURCE-BASED VIEW OF FIRMSSUPPLY CHAIN PERFORMANCE
Subramaniam, ChandrasekarStylianou, Antonis
Park, SungjuneRai, ArunStevenson, Thomas
Thesis (Ph.D.)--University of North Carolina at Charlotte, 2010.
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