Claims returned process : using our values to improve the service

Boardman, E., Norton, D. R., & Miller, R. J. (2019). Claims returned process : using our values to improve the service.

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Title: Claims returned process : using our values to improve the service
Author(s): Boardman, Erika
Norton, Derek R.
Miller, Ryan J.
UNC Charlotte Affiliate Type: Staff
Place of Publication: Charlotte, NC
Extent: 1 online resource
Date Created: 2019
Material Type: Conference poster
Genre: conference proceedings
Resource Type: text
Abstract: Through collaboration among Collections Maintenance, Circulation, and Technology and Digital Strategies, an online Claims Returned Form was established and has drastically improved the process for claims returned items. Featuring a unique API component, the online form is user friendly and efficient for both patrons and staff members. The result is an enhanced library service experience.
Subjects--Organizations: J. Murrey Atkins Library (University of North Carolina at Charlotte)
Subjects--Topics: Library science
Academic libraries
Library circulation and loans
Language: English
Permalink: http://hdl.handle.net/20.500.13093/work:27
Rights: This item may be protected by copyright and other related rights. Atkins Library provides access to this item for educational and research purposes only; other uses require the permission of the copyright holder.